ABA Hotline & Community Questions: Supporting Practice Owners

Posted 2 days ago      Author: 3 Pie Squared Marketing Team

ABA Hotline & Community Questions: Supporting Practice Owners

Running an ABA practice is rewarding, but it also comes with a unique set of challenges. From navigating insurance claims to hiring the right staff, ABA business owners face tough questions every day—and sometimes, you just need a place to ask them.

In this episode of the ABA Business Leaders Podcast , hosts Stephen and April Smith introduce a new hotline designed to give practice owners that space. The hotline allows listeners to submit real-time questions about the business of ABA, helping to create a community where no question is too small...

or too complex to ask.

Why Curiosity Matters in ABA

One of the key themes in this episode is curiosity . Stephen and April highlight that curiosity is one of the most valuable traits in the ABA community—whether it’s asking about insurance procedures, learning how to establish stronger policies, or simply gaining clarity on how to scale your practice.

As Stephen puts it: “No question is a stupid question.”

This mindset opens the door to collaboration, reduces uncertainty, and helps owners find solutions that strengthen their businesses.

Common Questions From ABA Practice Owners

The hotline was created because so many practice owners struggle with the same set of issues. In this episode, Stephen and April cover:

  • Insurance claims and denials – Simple errors are one of the top reasons for claim rejections, and understanding the process can save practices time and money.
  • Rate negotiation – Knowing your minimum acceptable rates is essential for protecting your profitability.
  • Cancellation policies – Policies should be communicated clearly and enforced consistently to maintain fairness and financial stability.
  • Scheduling challenges – Every practice faces them, but operational systems can make them manageable.
  • Hiring and onboarding – The best hires align with your values and culture, and onboarding needs to be rigorous to ensure quality.

Clear Communication Creates Stronger Practices

A recurring point in this episode is that clear is kind . Whether it’s explaining cancellation policies to families, setting expectations with staff, or negotiating contracts with payors, clear communication ensures smoother operations and higher-quality care.

When paired with structured onboarding and a culture that values curiosity, ABA practices can build stronger teams and provide better services to the families they serve.

Sponsored by MarginKeepers

This episode is sponsored by MarginKeepers , a dedicated team helping ABA practices gain financial clarity, simplify operations, and grow sustainably.

Resources & Links

Stay ahead with practical insights through the ABA Business Leaders Podcast CEUs : 👉 https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

Wondering how to start an ABA business or how to know your ABA business is ready to scale ? Take the free ABA Business Readiness Assessment : 👉 https://3piesquared.com/aba-business-readiness-assessment

Looking for straightforward ABA billing tips to keep your cash flow healthy? Grab the quick guide here: 👉 https://3piesquared.com/productDetails/ABA_Billing_Tips

Ready to streamline your practice finances and simplify your operations? Check out MarginKeepers here: 👉 https://3piesquared.com/business-affiliate/MarginKeepers