| The Company Policy Manual is 262 pages, over 46,000 words, and is the framework for all policies. It includes critical components to any company, including: job descriptions, referral processes, client and employee policies (detailed employee/client handbooks are still needed), CPM procedures, work instructions, infectious disease control and a CPM overview quiz, and so much more! The new compliance checks mean you will always be confident your policies will meet state requirements. |
| Table of Contents |
Page # |
| Company Policy Manual |
1 |
| 1.0 Introduction |
13 |
| 2.0 Scope |
14 |
| 2.1 Quality Policy |
15 |
| 3.0 References |
15 |
| 4.0 Terms and Definitions |
16 |
| 5.0 Introduction |
28 |
| 5.1.1 General |
28 |
| 5.1.2 Company Manual |
28 |
| 5.1.3 Control of Documents |
29 |
| 5.1.4 Control of Records |
29 |
| 6.1 Management Commitment |
30 |
| 6.2 Client Focus |
30 |
| 6.3 Quality Policy |
31 |
| 6.4 Planning |
31 |
| 6.4.1 Quality Objectives |
31 |
| 6.4.2 Company Policy Manual Planning |
31 |
| 6.4.3 Continuity of Operations |
32 |
| 6.5 Responsibility, Authority and Communication |
32 |
| 6.5.1 Responsibility and Authority |
32 |
| 6.5.2 Management Representative |
63 |
| 6.5.3 Communication |
64 |
| 6.6 Management Review |
64 |
| 6.6.1 General |
64 |
| 6.6.2 Review Input |
65 |
| 6.6.3 Review Output |
65 |
| 7.0 Resource Management |
66 |
| 7.1 Provision of Resources |
66 |
| 7.2 Human Resources |
66 |
| 7.2.1 General |
66 |
| 7.2.2 Competence, Awareness and Training |
67 |
| 7.2.3 Hiring Process |
68 |
| 7.3 Materials and Resources |
76 |
| 7.4 Working Environment |
77 |
| 7.4.1 Crisis Management Training |
77 |
| 7.4.2 Whistleblower Policy for Employees and Managers |
78 |
| 7.4.3 CPR Training |
85 |
| 7.4.4 Day Program |
85 |
| 7.4.5 OSHA |
85 |
| 7.4.5.3 Worker’s Compensation Procedures for Managers |
87 |
| Workers’ Compensation |
94 |
| Employee Acknowledgement Form |
94 |
| 7.4.6 Inclement Weather |
97 |
| 7.4.7 Travel Time |
98 |
| 7.4.8 Expense Reimbursement |
98 |
| 7.4.9 Supervision Assistance Program and Tuition Assistance Program |
99 |
| 7.4.10 Meal Waiver |
105 |
| 7.4.11 Antidiscrimination/ Antiharassment Policy |
105 |
| Equal employment opportunity |
106 |
| Retaliation |
106 |
| Sexual harassment |
107 |
| Harassment |
107 |
| Individuals and Conduct Covered |
108 |
| Reporting an Incident of Harassment, Discrimination or Retaliation |
108 |
| Complaint Procedure |
108 |
| Appendix A |
111 |
| Tuition Reimbursement/Education Assistance Reimbursement Agreement |
111 |
| 8.1 Prospective/Referred Clients |
116 |
| 8.1.1 Contacting the Client |
117 |
| 8.1.2 Scheduling Intake |
117 |
| 8.2 Intake Process |
118 |
| 8.2.1 Collection of Documentation |
120 |
| 8.3 Assessment Process |
120 |
| 8.4 Referral & Termination Process |
121 |
| 8.4.1 Parent Participation |
121 |
| 8.4.2 Client & Employee Safety |
121 |
| 8.4.3 Termination of Services |
122 |
| 8.4.4 Bounced Checks |
123 |
| 8.5 Treatment Planning |
123 |
| 8.6 Data Collection & Progress Notes |
124 |
| 9.1 Client Surveys |
125 |
| 9.2 Client Complaints |
125 |
| 10.0 Deadlines |
127 |
| CPM Procedures |
129 |
| Background Check Procedure |
130 |
| Fingerprinting Employees |
131 |
| Client Complaints Procedure |
131 |
| Client Complaint Form |
133 |
| Client Satisfaction Survey Procedure |
134 |
| Continuous Improvement Project Procedure |
140 |
| Control of Records Procedure |
142 |
| Document Control Procedure |
145 |
| Emergency Procedure |
146 |
| Incident Report |
148 |
| External Referral Procedure |
150 |
| Hand Washing Procedure |
153 |
| Infectious Disease Procedure |
155 |
| Oral Hygiene |
164 |
| Cleaning and Sanitizing |
165 |
| Sanitizer Chart |
165 |
| Food Contact Surfaces |
167 |
| Food Safety |
169 |
| Prevention of Food-borne Illness |
169 |
| Other Precautions |
171 |
| Personal Belongings |
172 |
| Insect Precautions |
172 |
| Disease Control |
176 |
| APPENDIX A |
177 |
| If diagnosed with COVID-19, a quarantine of 14 days |
193 |
| Internal Referral Procedure |
193 |
| Parent Participation Procedure |
195 |
| Supervision Procedure |
197 |
| Disciplinary Procedure |
198 |
| Sexual Harassment Procedure |
203 |
| Responding to Conduct in Violation of Policy |
205 |
| Complaint Resolution Procedures |
207 |
| Discipline |
207 |
| Confidentiality |
208 |
| Ergonomics and Toxic Exposure Procedure |
209 |
| Musculoskeletal Injuries |
209 |
| Preventive Measures |
209 |
| Environmental Hazards: Exposure to Toxic Materials |
211 |
| Cleaning Products |
212 |
| Preventive Measures |
213 |
| Art Materials |
214 |
| Preventive Measures |
214 |
| Lead, Mold and Mildew |
215 |
| Latex |
216 |
| Fire Safety and Disaster Emergency Evacuation Procedure |
216 |
| General Building Description and Fire Systems: |
216 |
| Fires and Other Emergencies |
218 |
| Emergency Evacuation Plans and Re-Entry |
218 |
| Procedures |
218 |
| Tornado Procedure: |
220 |
| Exhibit A |
220 |
| Add a picture of your building layout here |
220 |
| Exhibit B |
222 |
| Continuity of Care Plan |
223 |
| Emergency Response and Disaster Recovery |
223 |
| Business Continuity Plan |
223 |
| Emergency Response and Disaster Recovery Plan |
223 |
| Step 1: About Your Business |
224 |
| Step 2: Continuity of Care Planning Team |
225 |
| Coordination with Others |
227 |
| Meeting Schedule |
227 |
| Step 3: Potential Hazards |
227 |
| Step 4: Critical Assets |
229 |
| Step 5: Critical Operations |
231 |
| Step 6: Key Suppliers and Contractors |
233 |
| Step 7: Computer Inventory Form |
234 |
| Step 8: Information Technology Security |
235 |
| Step 9: Staff Notification |
236 |
| Step 10: Key Business Contact Notification |
238 |
| Step 11: Continuity of Management Plan |
239 |
| Step 12: Insurance Coverage Discussion Form |
240 |
| Insert {Company Name} Certificate of Insurance here as PDF |
240 |
| Step 13: Office Emergency Supplies and location. |
242 |
| Insert {Company Name} list of items here. |
242 |
| Emergency Response Plan |
243 |
| Introduction |
243 |
| Scope of Policy |
243 |
| The Security Officers responsibilities: |
243 |
| Emergency Locations |
244 |
| Contact the Directors in the event of any emergency. |
244 |
| Emergency Contact List |
246 |
| Emergency Contact References: |
246 |
| Employee Contact List: |
247 |
| Disaster Recovery Plan |
248 |
| Introduction |
248 |
| Scope of Policy |
248 |
| Considerations |
248 |
| Policy Statement |
249 |
| Disaster Recovery Procedures |
249 |
| Phase 1 - Response |
249 |
| Phase 2 – Recovery |
249 |
| Phase 3 – Validation |
249 |
| Pre-disaster measures |
249 |
| Disaster Recovery Teams and Responsibilities |
249 |
| System and Application Criticality |
251 |
| Disaster Recovery System Criticality |
251 |
| Disaster Recovery Steps |
252 |
| Recovery Steps |
253 |
| Plan Testing |
253 |
| CPM Work Instructions |
254 |
| Session Guidelines and Data Collection Work Instruction |
255 |
| Evaluation Work Instruction |
257 |
| Client Binder Work Instruction |
258 |
