Company Policy Manual

The Company Policy Manual is 262 pages, over 46,000 words, and is the framework for all policies.  It includes critical components to any company, including: job descriptions, referral processes, client and employee policies (detailed employee/client handbooks are still needed), CPM procedures, work instructions, infectious disease control and a CPM overview quiz, and so much more!  The new compliance checks mean you will always be confident your policies will meet state requirements.
Table of Contents Page #
Company Policy Manual 1
1.0 Introduction 13
2.0 Scope 14
2.1 Quality Policy 15
3.0 References 15
4.0 Terms and Definitions 16
5.0 Introduction 28
5.1.1 General  28
5.1.2 Company Manual  28
5.1.3 Control of Documents  29
5.1.4 Control of Records 29
6.1   Management Commitment 30
6.2 Client Focus 30
6.3 Quality Policy 31
6.4 Planning 31
6.4.1 Quality Objectives 31
6.4.2 Company Policy Manual Planning 31
6.4.3 Continuity of Operations 32
6.5 Responsibility, Authority and Communication 32
6.5.1 Responsibility and Authority 32
6.5.2 Management Representative 63
6.5.3 Communication 64
6.6  Management Review 64
6.6.1 General 64
6.6.2 Review Input 65
6.6.3 Review Output 65
7.0 Resource Management 66
7.1 Provision of Resources 66
7.2 Human Resources 66
7.2.1 General 66
7.2.2 Competence, Awareness and Training 67
7.2.3 Hiring Process 68
7.3 Materials and Resources 76
7.4 Working Environment 77
7.4.1 Crisis Management Training 77
7.4.2 Whistleblower Policy for Employees and Managers 78
7.4.3 CPR Training 85
7.4.4 Day Program 85
7.4.5 OSHA 85
7.4.5.3 Worker’s Compensation Procedures for Managers 87
Workers’ Compensation 94
Employee Acknowledgement Form 94
7.4.6 Inclement Weather 97
7.4.7 Travel Time 98
7.4.8 Expense Reimbursement 98
7.4.9 Supervision Assistance Program and Tuition Assistance Program 99
7.4.10 Meal Waiver 105
7.4.11 Antidiscrimination/ Antiharassment Policy 105
Equal employment opportunity 106
Retaliation 106
Sexual harassment 107
Harassment 107
Individuals and Conduct Covered 108
Reporting an Incident of Harassment, Discrimination or Retaliation 108
Complaint Procedure 108
Appendix A 111
Tuition Reimbursement/Education Assistance Reimbursement Agreement 111
8.1 Prospective/Referred Clients 116
8.1.1 Contacting the Client 117
8.1.2 Scheduling Intake 117
8.2 Intake Process 118
8.2.1 Collection of Documentation  120
8.3 Assessment Process 120
8.4 Referral & Termination Process 121
8.4.1 Parent Participation 121
8.4.2 Client & Employee Safety 121
8.4.3 Termination of Services  122
8.4.4 Bounced Checks 123
8.5 Treatment Planning 123
8.6 Data Collection & Progress Notes 124
9.1 Client Surveys 125
9.2 Client Complaints 125
10.0 Deadlines 127
CPM Procedures 129
Background Check Procedure 130
Fingerprinting Employees 131
Client Complaints Procedure 131
Client Complaint Form 133
Client Satisfaction Survey Procedure 134
Continuous Improvement Project Procedure 140
Control of Records Procedure 142
Document Control Procedure 145
Emergency Procedure 146
Incident Report 148
External Referral Procedure 150
Hand Washing Procedure 153
Infectious Disease Procedure 155
Oral Hygiene 164
Cleaning and Sanitizing 165
Sanitizer Chart 165
Food Contact Surfaces 167
Food Safety 169
Prevention of Food-borne Illness 169
Other Precautions 171
Personal Belongings 172
Insect Precautions 172
Disease Control 176
APPENDIX A 177
If diagnosed with COVID-19, a quarantine of 14 days 193
Internal Referral Procedure 193
Parent Participation Procedure 195
Supervision Procedure 197
Disciplinary Procedure 198
Sexual Harassment Procedure 203
Responding to Conduct in Violation of Policy 205
Complaint Resolution Procedures 207
Discipline 207
Confidentiality 208
Ergonomics and Toxic Exposure Procedure 209
Musculoskeletal Injuries 209
Preventive Measures 209
Environmental Hazards: Exposure to Toxic Materials 211
Cleaning Products 212
Preventive Measures 213
Art Materials 214
Preventive Measures 214
Lead, Mold and Mildew 215
Latex 216
Fire Safety and Disaster Emergency Evacuation Procedure 216
General Building Description and Fire Systems: 216
Fires and Other Emergencies 218
Emergency Evacuation Plans and Re-Entry 218
Procedures 218
Tornado Procedure: 220
Exhibit A 220
Add a picture of your building layout here 220
Exhibit B 222
Continuity of Care Plan 223
Emergency Response and Disaster Recovery 223
Business Continuity Plan 223
Emergency Response and Disaster Recovery Plan 223
Step 1: About Your Business 224
Step 2: Continuity of Care Planning Team 225
Coordination with Others 227
Meeting Schedule 227
Step 3: Potential Hazards 227
Step 4: Critical Assets 229
Step 5: Critical Operations 231
Step 6: Key Suppliers and Contractors 233
Step 7: Computer Inventory Form 234
Step 8: Information Technology Security 235
Step 9: Staff Notification 236
Step 10: Key Business Contact Notification 238
Step 11: Continuity of Management Plan 239
Step 12: Insurance Coverage Discussion Form 240
Insert {Company Name} Certificate of Insurance here as PDF 240
Step 13: Office Emergency Supplies and location. 242
Insert {Company Name} list of items here. 242
Emergency Response Plan 243
Introduction 243
Scope of Policy 243
The Security Officers responsibilities: 243
Emergency Locations 244
Contact the Directors in the event of any emergency. 244
Emergency Contact List 246
Emergency Contact References: 246
Employee Contact List: 247
Disaster Recovery Plan 248
Introduction 248
Scope of Policy 248
Considerations 248
Policy Statement 249
Disaster Recovery Procedures 249
Phase 1 - Response 249
Phase 2 – Recovery 249
Phase 3 – Validation 249
Pre-disaster measures 249
Disaster Recovery Teams and Responsibilities 249
System and Application Criticality 251
Disaster Recovery System Criticality 251
Disaster Recovery Steps 252
Recovery Steps 253
Plan Testing 253
CPM Work Instructions 254
Session Guidelines and Data Collection Work Instruction 255
Evaluation Work Instruction 257
Client Binder Work Instruction 258
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Company Policy Manual

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